Good Practice Guides

Two new good practice guides are being launched today, complaint handling and yearly statements. To learn more about these guides click.

Customer Impact survey

We have now reached  the key point for the Customer Impact survey. Alex Roy, ABI's Head of Distribution gives an update on progress so far. More

Results of the fact find

During September Customer Impact members completed a questionnaire to help identify the areas of the scheme that were working well and those that we needed to pay greater attention to. Read a summary of the results. More