Launch of the 2006/07 Customer Impact survey results

The report on the industry results of the 2006/07 survey was published on 28 February. Briefings were held with the trade press prior to launch, and a press release was issued on the day. More 

2007/08 Survey

The Customer Impact Survey Group (CISG) has begun to consider the logistics of the 2007/08 survey. More

Good Practice Guides 

Following our recent consultation exercise two new good practice guides have been added to the Customer Impact website. More

Member events

The ABI held a member event on 14 March to discuss the survey results. This included a high-level briefing and a workshop for survey experts. The ABI will be hosting three further workshops for members during 2007. More