Customer Impact survey

The ABI has drafted a report giving an overview of the aggregated industry results of the 2006/07 Customer Impact survey. This will be released on 28 February. More.

Member event - 14 March

Please come along to the member event we are holding on 14 March to consider the survey results. More.

Good Practice Guides 

Considerable progress had been made on the three Good Practice Guides due for launch in the Spring. More.

The ABI Biennial Conference - 10 May

We are pleased to announce that Melanie Johnson Vice Chairman of the Customer Impact Panel will speak at the ABI Biennial Conference on 10 May. More.