Issue 2
12/12/2006

Good Practice Guides

At the recent meeting of the Consumer Strategy Committee members agreed the main priorities for the next wave of good practice guides. click.

Customer Impact survey

Alex Roy, ABI's Head of Distribution provides a timetable for the survey. More

Customer Impact Panel Induction day

The Customer Impact Panel took part in an induction day at the end of October both to learn more about the challenges facing the industry and also to raise the profile of the Scheme with key external stakeholders. More

We'd like to thank everyone involved in Customer Impact for their work during this year, and wish you all a very happy Christmas.

We'll be in touch towards the end of January with our first newsletter of 2007.





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