Events
The Customer Impact team hold a number of workshops and other events during the year for members of the Scheme. Themes for workshops planned this year are:
To register your interest please e-mail Kelly Caldeira.
To view the presentations from previous events click on the links below.
June 2007 - Post-sale communications
George Hodgson's presentation
Tim Kirk's presentation
Tony Steven's presentation
October 2007 - Complaint management
Full presentation
printer friendly page