Fast Track
Take me directly to...
About the Customer Impact scheme
Customer Commitments
Customer Impact Guides
-->Clear language and layout
-->Handling Customer Claims
-->Reporting against Customer Commitments
-->Yearly Statements
-->Complaint Handling
-->Responsibilities of Providers and Advisers
-->Product design & delivery
-->Managing unclaimed policies
-->Management information
-->Description and presentation of charges
Customer Impact Panel
-->The panel
English analyser
News
Publications
Search
Survey
Who's signed up?
Home
Survey
Guides
Search
Forum
About
Who's signed up
News
Customer Impact Panel
Customer Commitments
Contact Us
English analyser
Newsletters
Events
Publications
Company Reports
Brand Champions
About the Customer Impact Scheme
The Customer Impact Scheme comprises a series of
powerful measures. It includes:
A formal Board
commitment
by participating companies to place customer interests at the heart of how they run their businesses.
An extensive and unbiased
measure
of how well customers believe they are being treated by the pensions, protection and investment industry.
An annual public report from each participating company, signed off by its Board, detailing its performance and progress in meeting the Commitments.
A series of
Customer Impact Guides
outlining how companies can improve customer experiences.
An influential and independent
Customer Impact Panel
to oversee the Customer Impact Scheme, advise the ABI Board and help to drive continuous improvement
printer friendly page