Click to read the 2007/8 Customer Impact Survey Conduct Manual.
Click to view the sample field template.
Click to view the interview quota sheet template.
Click to read the 2007/8 Customer Impact survey questionnaire.
Click to read the 2006/7 industry report.
Click to read the 2006/7 Customer Impact Survey Conduct Manual.
Click to read the 2006/7 Customer Impact survey questionnaire.
A pilot survey was conducted in 2005/6 before the Customer Impact Scheme was launched.
Click to read the full industry report of the pilot survey.
Click to read the ABI's view of the Customer Impact pilot survey.
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