Good Practice Guides
Following our recent consultation exercise two new good practice guides have been added to the Customer Impact website.
Product design and delivery
The aim of the good practice guide for product design is to support companies in designing and delivering products in a way that ensures those who buy are treated fairly. The guide gives examples of ways in which the desired outcomes may be achieved but recognises that the results depend on the circumstances of each case. The guide is also intended to help companies in meeting the objectives of the FSA's Treating Customers Fairly requirements when designing new products. To view the product design and delivery guide click here.
Managing unclaimed policies
The managing unclaimed policies guide describes how companies might aim to deal with customers with whom they have lost contact or have a policy that remains unclaimed. The guide describes ways in which companies may achieve this aim. To view the managing unclaimed policies guide click here.
New guides
The Consumer Strategy Committee has agreed to develop two further guides on management information and new business processing. Work on these guides will start shortly.
If you would like to join one of the teams that are drafting the guides please contact the team.
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George Hodgson |
020 7216 7327 |
george.hodgson@abi.org.uk |
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Helen Melican |
020 7216 7467 |
helen.melican@abi.org.uk |
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Alex Roy |
020 7216 7417 |
alex.roy@abi.org.uk |
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Gary Brown |
020 7216 7527 |
gary.brown@abi.org.uk |
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Bianca Garwood |
020 7216 7572 |
bianca.Garwood@abi.org.uk |
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Kelly Caldeira |
020 7216 7691 |
kelly.caldeira@abi.org.uk |