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Welcome and opening remarks
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Stephen Haddrill, Director General, ABI
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Challenges from the survey results
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George Hodgson, Director, Consumer Strategy, ABI
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Customer Impact Panel view
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Melanie Johnson, Deputy Chair, Customer Impact Panel
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Customer Impact and TCF
Speech
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Nausicaa Delfas, Head of Department, Treating Customers Fairly, FSA
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Transparency and Accountability under the Customer Impact Scheme
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Stephen Sklaroff, Deputy Director General, ABI |
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Consumer Strategy Committee view |
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Tom Boardman, chair of the Consumer Strategy Committee and UK Policy Development Director, Prudential
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Results of Customer Impact Survey 2006/07 |
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Martin Grimwood, Divisional manager, ORC International and Peter Johnson, Associate Director, ORC International |